Terms & Condition 

Terms & Conditions for Warped Textiles

Introduction

  • Welcome to Warped Textiles ("we", "our", "us"). By using our website & purchasing our handwoven products, you agree to these Terms & Conditions. Please read them carefully.

Product Descriptions

  • All handwoven products are handmade & may vary slightly in colour, pattern, & texture due to the natural variations in materials & the craftsmanship. Each item is unique, & we strive to provide accurate descriptions and images.

  • We reserve the right to make changes to product descriptions, pricing, & availability without prior notice.

3. Pricing & Payment

  • All prices are listed in GBP.

  • We accept payment via . By providing payment details, you confirm that the information you provide is accurate & complete.

4. Shipping & Delivery

  • We ship products to [list of countries or regions].

  • Processing time for orders is typically 3-5 business days, though this may vary during peak seasons.

  • Shipping costs are calculated at checkout & are based on the delivery address & size of the order.

  • We are not responsible for delays caused by the shipping carrier or customs.

5. Returns and Exchanges

  • As our products are handmade, we strive to ensure your satisfaction. However, due to the unique nature of each item, we do not accept returns unless the product is damaged or defective upon receipt.

  • If you receive a damaged or defective item, please contact us within 14 days of receiving your order to arrange a return or exchange.

  • To initiate a return or exchange, you must provide proof of purchase & photos of the damage.

6. Cancellations

  • You may cancel your order within 12 hours of placing it, provided that the item has not yet been shipped.

  • After this time, cancellations may not be possible, & you may be subject to the return & exchange policy instead.

7. Intellectual Property

  • All content, images, logos, & designs on this website, including the handwoven products, are owned by Warped Textiles & are protected by copyright laws.

  • You may not copy, reproduce, or distribute any of our content or products without express permission.

Privacy Policy

  • We value your privacy & will never share your personal information with third parties, except where necessary to fulfil your order (e.g., shipping companies).

  • For more details, please refer to our Privacy Policy.

Liability

  • We are not liable for any damages, direct or indirect, that may arise from the use or inability to use our products or website.

  • We are not responsible for any allergic reactions or sensitivities to materials used in our handwoven products.

Force Majeure

  • We are not liable for any failure or delay in performance caused by events beyond our control, including natural disasters, pandemics, or acts of government.

Governing Law

  • These Terms & Conditions are governed by the laws of [Your Country/State]. Any disputes will be resolved in the courts of [Your Jurisdiction].

Modifications to Terms and Conditions

  • We may update or change these Terms & Conditions at any time. When changes are made, they will be posted on this page, & the revised date will be noted at the top of the page. Please review this page periodically for updates.

Contact Us
If you have any questions or concerns about our Terms & Conditions, feel free to contact us.

The following terms & conditions apply to the use of, & orders placed on the www.warped-textiles.com website. By placing an order with Warped Textiles you will of deemed to have read, understood and agreed to these terms and conditions. Throughout the site, the terms “we”, “us” and “our” refer to Warped Textiles.

Orders & Payment – 

Our fabrics and products are mill and hand-woven in small batches, making them limited edition. All items are sold on a first come, first served basis. If you have placed an order for a product which has sold out we will contact you as soon as possible to let you know when one will be available for you. Please also note that hand-woven fabric is produced in small runs and may have to be made to order. We will notify you if this is the case at the time of order. 

Payment for orders made on our online store are accepted via Stripe and Paypal. Once you have placed an order with us you should receive an order confirmation detailing the items purchased and delivery address entered.

We reserve the right to refuse an order when we cannot obtain a payment , there has been a pricing or product description error.

Information we may collect -

The personal information you give us such as your name, address and email address when placing an order with us will be used to process your order. We may use this to contact you if there is a problem with your order. We will never sell any of your personal data to any third party.

What are PCI DSS? -

PCI DSS stands for the Payment Cards Industry Data Security Standards. The PCI is an organisation made up of major card companies like Visa, Mastercard, JCB and American Express. These new international standards are designed to improve the security of card payments and reduce fraud. Squarespace’s payment processor, Stripe, is PCI compliant. Warped Textiles uses Stripe to provide card transaction services and Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For further reassurance please read Stripe’s Security statement.

Security of information / data storage -

Warped Textiles online shop is hosted by Squarespace, alongside our site we use Stripe and PayPal to enable card transactions. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate our on-line payment systems. Squarespace and Stripe provide us with the online services that allows us to sell our products to you. Squarespace and Stripe store your data on a secure server behind a firewall. Your address and email address is sent to us so that we can complete your order, we have no access to any of your payment card details.

All prices quoted on our website are in pounds sterling. Please remember that your order will become legally binding as soon as we have accepted it and will not be dispatched until we have received payment in full. Prices and availability of item(s) and postage are subject to change without prior notice. If you wish to add products to your order, change your delivery address, remove items from your order or cancel it completely, please contact us as soon as possible at chantal@warped-textiles.com. Packages returned to us that need to be sent out again will incur another postage charge.

Delivery – UK Customers –

Providing your item is in stock we aim to dispatch it to you to you within 5 working days (please note Weekends and UK Bank Holidays are not considered working days). Our usual shipping cost is calculated once you add the product to your shopping cart. We reserve the right to invoice for additional shipping for selected addresses (for example Highlands and Islands).

Deliveries will require a signature on acceptance. If you or someone on your behalf is not able to sign for the delivery, the courier may leave a card to arrange a re-delivery at a suitable time. Some missed deliveries may need to be collected or rescheduled by you. Please ensure you collect or re arrange delivery within the time stipulated on the delivery note, as Warped Textiles reserves right to re-charge postage on items that are returned to us.

Increases in seasonal demand, for example the run up to Christmas and factors beyond our control, maybe occasional result in longer delivery times. We will endeavour to inform you of any such situation to avoid disappointment.

Overseas Ship.ping -

Due to new GPSR legislation we can no longer ship to EU member countries or Northern Ireland for the time being.

Cancellations & Returns –

We are confident that you will be delighted with your purchase from Warped Textiles however if for any reason you are not then please get in touch in the first instance and we will try to resolve the issue. Returned goods should be sent to us within 14 days of receipt of our delivery, provided they are returned with their labels on, in the original packaging  and undamaged. All parcels that are sent back are done so at the customer’s own risk, therefore we would advise using special delivery as the parcel is not our responsibility until we sign for it.

A full refund will be made to the original purchaser, less postage. This will  be made via the original method of payment within 30 days providing the goods are returned in a sale-able condition. Please email us ahead of sending any goods back at chantal@warped-textiles.com so we know to expect them and can send you a returns address.

By ordering any item on Warped Textiles website you agree to the above terms and conditions.